People know AI is coming. They do not know what it means for their work.

What is happening

What leaders are saying no longer matches what people are experiencing.

Leaders may be talking about reinvention, better work or new capability. Employees may be hearing cost reduction, role loss or another programme being done to them.

Communication cannot fix decisions that have not been made. Until senior leaders agree on what will change, what remains uncertain and what they will take responsibility for, people will continue to hear different versions of the future.